Buying Phone Headsets for Businesses
There are two main types of headsets available on the market and although similar in nature, they both serve different purposes. The first is personal headpieces and they are typically used for VoIP chats, gaming on a console, or to keep in touch with friends and family. They often feature fairly standard utilities that are best suited to singular interactions.
The other, and far more beneficial type, are phone headsets for business uses and unlike the aforementioned alternatives, they are designed to be as functional as possible. Companies range in size, so purchasing a reliable headset that can cater to a host of requirements is always recommended.
With so many manufacturers to choose from, it’s important to go for a Polaris headset model that can cater to a companies’ exact needs – especially where correspondence is concerned. So, what should be sought after as a priority? Here’s a short list on the types of features that most businesses will want to take advantage of.
Pause, connect and off settings – These features are common within even the most basic headpieces and when chatting via the phone or online, they can be extremely beneficial.
Hold options – Better models will possess this feature as standard and as its definition might suggest, hold options (commonly referred to as on-hold buttons) can allow a caller to be placed on hold, before re-connecting or transferring them to another department.
Volume clarity – The last thing that any customer will want to experience is a poor quality call. Different headpieces will feature varying clarity levels, but the higher they are; the better the quality of the phone call can be.
Comfort and style – Although not a priority, the comfort and style of a headset can go a long way. If a business offers an open-office, then customers will certainly appreciate seeing a classier style of headset as they deal with advisors. Comfort is just as important, especially if the headpieces are intended to remain fitted for hours at a time.